HigherOne: I decided to take advantage of the $** reward f...
A HigherOne customer review by GetHuman user ~Anonymous from November 12th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other HigherOne customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common HigherOne problems)
~Anonymous: "Request a loan" was why I was trying to call.
~Anonymous's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I decided to take advantage of the $** reward for setting up direct deposit into the student "checking" account. WHAT A MISTAKE. I'm a working adult student so my checks are somewhat of decent capacity. I have bills to pay on top of the responsibility of school. With that said, my employer completed all steps necessary to initiate the direct deposit into the account. Pay day rolls around and my account balance is still $*. I call into customer service to find out why and wait for ** minutes just to be told to submit a question online or use Easy Help to find my answer. Not knowing how horrible this place truly is, I follow direction. I go online submit a question that is to be answered in ** hrs. ** hrs goes by... nothing. With Labor Day and this being a new account, I wait one more day to give the institution the benefit of the doubt thinking the above reasons may have something to do with some sort of "hold" on my pay. The next day comes along and still NO pay!! NO email!! I finally
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his HigherOne customer service problem that occurred on November 3rd, 2017.