HockeyGiant.com: Waited ** minutes, no one ever responded. Used...
A HockeyGiant.com customer review by GetHuman user ~Ted_poonugent from November 15th, 2017
Background on ~Ted_poonugent's case
GetHuman: ~Ted_poonugent - can you tell our other HockeyGiant.com customers when your case took place?
~Ted_poonugent: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to HockeyGiant.com, and if so, how?
GetHuman: And which of these common HockeyGiant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ted_poonugent a list of common HockeyGiant.com problems)
~Ted_poonugent: "Complaint" was why I was trying to call.
~Ted_poonugent's review of HockeyGiant.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HockeyGiant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ted_poonugent: Waited ** minutes, no one ever responded. Used email which is supposed to take ** hours for a response and have not heard anything. That was * days ago
GetHuman: Let's quantify your experience contacting HockeyGiant.com. On a scale of 1 to 5, how easy is it go get help on a HockeyGiant.com problem?
~Ted_poonugent: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ted_poonugent: I'd give them a two out of five on communication.
GetHuman: And what about HockeyGiant.com's ability to quickly and effectively address your problem?
~Ted_poonugent: For that I would say five out of five.
GetHuman: And finally- any advice for other HockeyGiant.com customers?
~Ted_poonugent: Call them early in the day or late. Don't forget any personal or account information you might need for HockeyGiant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ted_poonugent taken from his HockeyGiant.com customer service problem that occurred on November 14th, 2017.
HockeyGiant.com
2.67 of 5 stars | 2 reviews
~Ted_poonugent's HockeyGiant.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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