Holland America Cruise Line: Signed up and paid for * pieces of luggage on t...
A Holland America Cruise Line customer review by GetHuman user ~ma schilling from November 5th, 2017
Background on ~ma schilling's case
GetHuman: ~ma schilling - can you tell our other Holland America Cruise Line customers when your case took place?
~ma schilling: Yes I can. It was evening, on October 28th.
GetHuman: Did you reach out to Holland America Cruise Line, and if so, how?
GetHuman: And which of these common Holland America Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~ma schilling a list of common Holland America Cruise Line problems)
~ma schilling: "Change booking" was why I was trying to call.
~ma schilling's review of Holland America Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Holland America Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ma schilling: Signed up and paid for * pieces of luggage on their luggage direct service and * boarding assignment was messed up and had someone else's travel plans and then the luggage did not get checked in to the correct airline so it is now lost.
GetHuman: Let's quantify your experience contacting Holland America Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Holland America Cruise Line problem?
~ma schilling: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ma schilling: I'd give them a five out of five on communication.
GetHuman: And what about Holland America Cruise Line's ability to quickly and effectively address your problem?
~ma schilling: For that I would say five out of five.
GetHuman: And finally- any advice for other Holland America Cruise Line customers?
~ma schilling: Call them early in the day or late. Don't forget any personal or account information you might need for Holland America Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ma schilling taken from his Holland America Cruise Line customer service problem that occurred on October 28th, 2017.