Homejoy: The rep tried every twister logic to deny my cl...
A Homejoy customer review by GetHuman user ~jewel from November 24th, 2017
Background on ~jewel's case
GetHuman: ~jewel - can you tell our other Homejoy customers when your case took place?
~jewel: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Homejoy, and if so, how?
GetHuman: And which of these common Homejoy customer issues best describes the reason you wanted to talk to them?
(Shows ~jewel a list of common Homejoy problems)
~jewel: "None of those really matches why I wanted to call Homejoy that day." was why I was trying to call.
~jewel's review of Homejoy customer service
GetHuman: So how would you sum up your experience for GetHuman's Homejoy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jewel: The rep tried every twister logic to deny my claim that they had arbitrarily raised the fee for service. In the end, after my threats to put the experience all over the internet, she relented and allowed the service to proceed at the previously agreed upon price.
GetHuman: Let's quantify your experience contacting Homejoy. On a scale of 1 to 5, how easy is it go get help on a Homejoy problem?
~jewel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jewel: I'd give them a five out of five on communication.
GetHuman: And what about Homejoy's ability to quickly and effectively address your problem?
~jewel: For that I would say five out of five.
GetHuman: And finally- any advice for other Homejoy customers?
~jewel: Call them early in the day or late. Don't forget any personal or account information you might need for Homejoy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jewel taken from his Homejoy customer service problem that occurred on November 22nd, 2017.
Homejoy
4.67 of 5 stars | 18 reviews
~jewel's Homejoy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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