Houseofantiquehardware.com: Three days after ordering eight small edge pull...
A Houseofantiquehardware.com customer review by GetHuman user ~Ellena from November 26th, 2017
Background on ~Ellena's case
GetHuman: ~Ellena - can you tell our other Houseofantiquehardware.com customers when your case took place?
~Ellena: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Houseofantiquehardware.com, and if so, how?
GetHuman: And which of these common Houseofantiquehardware.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ellena a list of common Houseofantiquehardware.com problems)
~Ellena: "Warranty claim" was why I was trying to call.
~Ellena's review of Houseofantiquehardware.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Houseofantiquehardware.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ellena: Three days after ordering eight small edge pulls on line, I got an email telling me they were out of stock. I should have been told as I was ordering them, not three days later. When I called customer service the first person I spoke to was rude, interrupting me and raising her voice. I asked to speak to someone else, who recommended these edge pulls instead. They are more expensive, but were the only other ones they had. When I received them, I put them aside until my contractor was ready to install them. When that time came, he told me they were too big and would not fit. I sent them back, had to pay for shipping and was charged a "restock" fee because it took me ** days to figure out I was given the wrong advice. My total order was well over $*,***, and for that money I expected decent service. I will never use House of Antiques Hardware again.
GetHuman: Let's quantify your experience contacting Houseofantiquehardware.com. On a scale of 1 to 5, how easy is it go get help on a Houseofantiquehardware.com problem?
~Ellena: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ellena: I'd give them a one out of five on communication.
GetHuman: And what about Houseofantiquehardware.com's ability to quickly and effectively address your problem?
~Ellena: For that I would say three out of five.
GetHuman: And finally- any advice for other Houseofantiquehardware.com customers?
~Ellena: Call them early in the day or late. Don't forget any personal or account information you might need for Houseofantiquehardware.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ellena taken from his Houseofantiquehardware.com customer service problem that occurred on November 20th, 2017.
Houseofantiquehardware.com
2.00 of 5 stars | 3 reviews
~Ellena's Houseofantiquehardware.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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