Houston Chronicle: Have been on hold over ** minutes. Normally ha...
A Houston Chronicle customer review by GetHuman user ~Woodlands Property Owner from November 12th, 2017
Background on ~Woodlands Property Owner's case
GetHuman: ~Woodlands Property Owner - can you tell our other Houston Chronicle customers when your case took place?
~Woodlands Property Owner: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Woodlands Property Owner a list of common Houston Chronicle problems)
~Woodlands Property Owner: "Complaint" was why I was trying to call.
~Woodlands Property Owner's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Woodlands Property Owner: Have been on hold over ** minutes. Normally hang up but curious how long it takes them to answer a call. Interesting that their message is that your message is very important to them. What a joke. I think they have one operator. Can't seem to deliver paper, let alone have a real customer service. Problem with one paper town. Hab
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Woodlands Property Owner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Woodlands Property Owner: I'd give them a five out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Woodlands Property Owner: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Woodlands Property Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Woodlands Property Owner taken from his Houston Chronicle customer service problem that occurred on November 11th, 2017.