Houston Chronicle: I am a subscriber and I was very disappointed l...
A Houston Chronicle customer review by GetHuman user GetHuman-178808 from November 10th, 2017
Background on GetHuman-178808's case
GetHuman: GetHuman-178808 - can you tell our other Houston Chronicle customers when your case took place?
GetHuman-178808: Yup. It was late at night, on November 3rd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-178808 a list of common Houston Chronicle problems)
GetHuman-178808: "Delivery issue" was why I was trying to call.
GetHuman-178808's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-178808: I am a subscriber and I was very disappointed learning that you dont have en e-mail address anymore. I wanted complain about your weather page which does not report temperatures of Madrid and Rome. What is going on? Your newspaper is already bad and now is worst. I would like to know who was that genious that made the change.*Dimitri DIANO
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
GetHuman-178808: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-178808: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
GetHuman-178808: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
GetHuman-178808: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-178808 taken from his Houston Chronicle customer service problem that occurred on November 3rd, 2017.