Houston Chronicle: I just discovered that my previous call from a...
A Houston Chronicle customer review by GetHuman user ~Getting No Paper from November 15th, 2017
Background on ~Getting No Paper's case
GetHuman: ~Getting No Paper - can you tell our other Houston Chronicle customers when your case took place?
~Getting No Paper: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Getting No Paper a list of common Houston Chronicle problems)
~Getting No Paper: "Cancel or change subscription" was why I was trying to call.
~Getting No Paper's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Getting No Paper: I just discovered that my previous call from a week ago went completely disregarded. They don't even have record of my call, let alone any information about my serious distribution problem. There are far better ways to get news than this *-ring circus.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Getting No Paper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Getting No Paper: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Getting No Paper: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Getting No Paper: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Getting No Paper taken from his Houston Chronicle customer service problem that occurred on November 13th, 2017.