I've had hughesnet over a year and this is firs...
A HughesNet customer review by GetHuman user ~sue from October 29th, 2017
Background on ~sue's case
GetHuman: ~sue - can you tell our other HughesNet customers when your case took place?
~sue: Sure. It was evening, on October 25th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~sue a list of common HughesNet problems)
~sue: "Technical support" was why I was trying to call.
~sue's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sue: I've had hughesnet over a year and this is first time to use technical support. Its so rediculous. Its been * days now and my issues of slow web page browsing is still not resolved. Everytime I call tech support I get new case number, I am told someone will call me back on certain day and no one does and I am still under contract until end of ****. I cant stand them, they lie about their great service.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~sue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sue: I'd give them a two out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~sue: For that I would say three out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~sue: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sue taken from his HughesNet customer service problem that occurred on October 25th, 2017.