HughesNet: Initially I called to cancel service because du...
A HughesNet customer review by GetHuman user ~IMH Opinion from November 23rd, 2017
Background on ~IMH Opinion's case
GetHuman: ~IMH Opinion - can you tell our other HughesNet customers when your case took place?
~IMH Opinion: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~IMH Opinion a list of common HughesNet problems)
~IMH Opinion: "Overcharge on Account" was why I was trying to call.
~IMH Opinion's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IMH Opinion: Initially I called to cancel service because during the trial period we lost connection. The first rep told me it would cost $*** to realign the dish. I said, "No way will I pay $*** every month to have someone come re-align my dish". After talking with account management, they offered a **-day extension to my trial period and free re-setting of my dish. If we lose connection again before the trial period is over then I can still cancel without termination fees. I figured that would give a very fair trial of their system. I'll give another update if the system loses connection again.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~IMH Opinion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IMH Opinion: I'd give them a four out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~IMH Opinion: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~IMH Opinion: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IMH Opinion taken from his HughesNet customer service problem that occurred on November 14th, 2017.