Hulu: They knew exactly what the trouble was and got...
A Hulu customer review by GetHuman user ~Plus subscriber from November 14th, 2017
Background on ~Plus subscriber's case
GetHuman: ~Plus subscriber - can you tell our other Hulu customers when your case took place?
~Plus subscriber: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Plus subscriber a list of common Hulu problems)
~Plus subscriber: "Complaint" was why I was trying to call.
~Plus subscriber's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Plus subscriber: They knew exactly what the trouble was and got things taken care of quickly and efficiently. Went straight to a rep in LA, no machines or thick accents!
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Plus subscriber: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Plus subscriber: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Plus subscriber: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Plus subscriber: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Plus subscriber taken from his Hulu customer service problem that occurred on November 13th, 2017.