Hunter Fans: Fire the whole techical support team and start...
A Hunter Fans customer review by GetHuman user GetHuman-437260 from November 24th, 2017
Background on GetHuman-437260's case
GetHuman: GetHuman-437260 - can you tell our other Hunter Fans customers when your case took place?
GetHuman-437260: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Hunter Fans, and if so, how?
GetHuman: And which of these common Hunter Fans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437260 a list of common Hunter Fans problems)
GetHuman-437260: "Repairs" was why I was trying to call.
GetHuman-437260's review of Hunter Fans customer service
GetHuman: So how would you sum up your experience for GetHuman's Hunter Fans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437260: Fire the whole techical support team and start over....Unprofessional and slack service...So sad for a company that makes such a good product to have a support team like this one....I'm sure the president of the Hunter Fans Company doesn't ready know how slack the support service is...
GetHuman: Let's quantify your experience contacting Hunter Fans. On a scale of 1 to 5, how easy is it go get help on a Hunter Fans problem?
GetHuman-437260: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437260: I'd give them a two out of five on communication.
GetHuman: And what about Hunter Fans's ability to quickly and effectively address your problem?
GetHuman-437260: For that I would say one out of five.
GetHuman: And finally- any advice for other Hunter Fans customers?
GetHuman-437260: Call them early in the day or late. Don't forget any personal or account information you might need for Hunter Fans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437260 taken from his Hunter Fans customer service problem that occurred on November 19th, 2017.