Iberia Airlines: Getting seats on Iberia is like getting World S...
A Iberia Airlines customer review by GetHuman user ~travelin man from November 18th, 2017
Background on ~travelin man's case
GetHuman: ~travelin man - can you tell our other Iberia Airlines customers when your case took place?
~travelin man: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~travelin man a list of common Iberia Airlines problems)
~travelin man: "Complaint" was why I was trying to call.
~travelin man's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~travelin man: Getting seats on Iberia is like getting World Series tickets. Our flight is in a month and all rows on Madrid-Barcelona-Madrid flights are blocked except rows ** and **. Back of the plane. On Madrid*Chicago, agent offered us * seats - no choice, no opportunity to ask what else was avaiable. I am Gold on American which is a OneWorld Partner with Iberia. Doesn't matter.
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
~travelin man: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~travelin man: I'd give them a two out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
~travelin man: For that I would say one out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
~travelin man: Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~travelin man taken from his Iberia Airlines customer service problem that occurred on November 13th, 2017.