Idaho Power: We are an Electrical Company here in the Treasu...
A Idaho Power customer review by GetHuman user ~Unacceptable from November 18th, 2017
Background on ~Unacceptable's case
GetHuman: ~Unacceptable - can you tell our other Idaho Power customers when your case took place?
~Unacceptable: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Idaho Power, and if so, how?
GetHuman: And which of these common Idaho Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Unacceptable a list of common Idaho Power problems)
~Unacceptable: "Meter reading" was why I was trying to call.
~Unacceptable's review of Idaho Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Idaho Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unacceptable: We are an Electrical Company here in the Treasure Valley, yesterday, I was trying to schedule a reconnect and was on hold for *hrs and ** minutes, during that time, I could not answer my office phone as we only have * line. This is absolutely ridiculous and seems to be getting worse. Get some more employees in there to take care of your customers.
GetHuman: Let's quantify your experience contacting Idaho Power. On a scale of 1 to 5, how easy is it go get help on a Idaho Power problem?
~Unacceptable: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unacceptable: I'd give them a five out of five on communication.
GetHuman: And what about Idaho Power's ability to quickly and effectively address your problem?
~Unacceptable: For that I would say three out of five.
GetHuman: And finally- any advice for other Idaho Power customers?
~Unacceptable: Call them early in the day or late. Don't forget any personal or account information you might need for Idaho Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unacceptable taken from his Idaho Power customer service problem that occurred on November 11th, 2017.
Idaho Power
2.97 of 5 stars | 5 reviews
~Unacceptable's Idaho Power Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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