Caveat emptor. Ikea's business model is all ab...
A Ikea customer review by GetHuman user GetHuman-107068 from November 23rd, 2017
Background on GetHuman-107068's case
GetHuman: GetHuman-107068 - can you tell our other Ikea customers when your case took place?
GetHuman-107068: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107068 a list of common Ikea problems)
GetHuman-107068: "Looking For an Item" was why I was trying to call.
GetHuman-107068's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107068: Caveat emptor. Ikea's business model is all about high volume, low margin sales* as I recently learned, customer support is not part of their business model. The furniture is exactly what I expected but the delivery service is outsourced to the cheapest *rd party on the market. Their service is pretty lousy too.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-107068: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107068: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-107068: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-107068: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107068 taken from his Ikea customer service problem that occurred on November 21st, 2017.