Ikea: Complaint
A Ikea customer review by GetHuman user GetHuman-beckysal from December 7th, 2017
Background on GetHuman-beckysal's case
GetHuman: GetHuman-beckysal - can you tell our other Ikea customers when your case took place?
GetHuman-beckysal: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-beckysal a list of common Ikea problems)
GetHuman-beckysal: "Cancel order" was why I was trying to call.
GetHuman-beckysal's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-beckysal: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-beckysal: I placed an order ******* for kitchen cabinets. I had called several times prior to this to clarify the process and timeframe for delivery and was told every time *-* weeks. I waited to order as long as possible to see if a kitchen even was coming but soon enough to give an extra week for delivery in case of delay. I was given an estimated delivery date of ****. As of today I still do not have cabinets and the delivery company cannot tell me a firm date on delivery. They are stating it could be as late as *******. I am aware that ******* was an estimated date but no where does it state that the estimated date can be up to two full weeks from the actual date. I can see several days but * weeks is unacceptable. I live * hours from an Ikea and absolutely would have ordered in the store if this information had been made clear in any way. I will have installers waiting with no product to install this weekend if they are not delivered by ******. I would like to see your policy updated to inform purchasers of the potential wait time. Every time I have spoken to someone about time frames I had given my zip code and was still quoted the *-* weeks. Also, please forward this complaint to an appropriate party to see about having all or part of my delivery refunded. This grossly inaccurate date has caused a delay that will set my project back several weeks as my installers are not able to return until ****. As stated before, I would have picked the items up in person at the Ikea Merriam if your delivery policy was accurately described over the phone or online. Please contact me as soon as possible to have this issue resolved.*Thank you, *Becky Salz
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-beckysal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-beckysal: I'd give them a three out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-beckysal: For that I would say four out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-beckysal: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-beckysal taken from his Ikea customer service problem that occurred on November 29th, 2017.