Ikea causes a problem and instead of fixing it...
A Ikea customer review by GetHuman user ~Disappointed Ikea Customer from November 27th, 2017
Background on ~Disappointed Ikea Customer's case
GetHuman: ~Disappointed Ikea Customer - can you tell our other Ikea customers when your case took place?
~Disappointed Ikea Customer: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed Ikea Customer a list of common Ikea problems)
~Disappointed Ikea Customer: "Change order" was why I was trying to call.
~Disappointed Ikea Customer's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed Ikea Customer: Ikea causes a problem and instead of fixing it they through you into phone ****. But wait, if you wanna have an even worse experience then try "Ask Anna" on their website. Ikea's CS is so bad it is ridiculous.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Disappointed Ikea Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed Ikea Customer: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Disappointed Ikea Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Disappointed Ikea Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed Ikea Customer taken from his Ikea customer service problem that occurred on November 21st, 2017.