Ikea: This is the worst customer service and business...
A Ikea customer review by GetHuman user ~Krystal from November 27th, 2017
Background on ~Krystal's case
GetHuman: ~Krystal - can you tell our other Ikea customers when your case took place?
~Krystal: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Krystal a list of common Ikea problems)
~Krystal: "Item missing" was why I was trying to call.
~Krystal's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Krystal: This is the worst customer service and business I have ever encountered. An operator never comes to the phone using this phone number. Service is terrible, I will never shop here again and will be passing the word on.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Krystal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Krystal: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Krystal: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Krystal: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Krystal taken from his Ikea customer service problem that occurred on November 25th, 2017.