Ikea: Very frustrating - long wait times on phone. tr...
A Ikea customer review by GetHuman user GetHuman-12517 from November 22nd, 2017
Background on GetHuman-12517's case
GetHuman: GetHuman-12517 - can you tell our other Ikea customers when your case took place?
GetHuman-12517: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12517 a list of common Ikea problems)
GetHuman-12517: "Problem With an Order" was why I was trying to call.
GetHuman-12517's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12517: Very frustrating - long wait times on phone. transfers that never pick up - no resolutions, no replies to repeated emails. Items not shipped, In all, very poor customer service
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-12517: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12517: I'd give them a five out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-12517: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-12517: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12517 taken from his Ikea customer service problem that occurred on November 19th, 2017.