Instagram: My accounts password was reset and sent to my o...
A Instagram customer review by GetHuman user GetHuman-21822 from November 26th, 2017
Background on GetHuman-21822's case
GetHuman: GetHuman-21822 - can you tell our other Instagram customers when your case took place?
GetHuman-21822: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21822 a list of common Instagram problems)
GetHuman-21822: "Business Page" was why I was trying to contact.
GetHuman-21822's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21822: My accounts password was reset and sent to my old email! I am crying so much right now! Please fix it
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
GetHuman-21822: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21822: I'd give them a one out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
GetHuman-21822: For that I would say two out of five.
GetHuman: And finally- any advice for other Instagram customers?
GetHuman-21822: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21822 taken from his Instagram customer service problem that occurred on November 25th, 2017.