Ithrough.com: This site is HORRIBLE for ordering from! They k...
A Ithrough.com customer review by GetHuman user ~Unsatisfied Customer from November 11th, 2017
Background on ~Unsatisfied Customer's case
GetHuman: ~Unsatisfied Customer - can you tell our other Ithrough.com customers when your case took place?
~Unsatisfied Customer: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Ithrough.com, and if so, how?
GetHuman: And which of these common Ithrough.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied Customer a list of common Ithrough.com problems)
~Unsatisfied Customer: "Warranty claim" was why I was trying to call.
~Unsatisfied Customer's review of Ithrough.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ithrough.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied Customer: This site is HORRIBLE for ordering from! They kept my payment but cancelled the order!! Only phone number to call is a foreign country!! NEVER ORDER ANYTHING FROM THEM!! BUYER BEWARE!!!!!!!!!
GetHuman: Let's quantify your experience contacting Ithrough.com. On a scale of 1 to 5, how easy is it go get help on a Ithrough.com problem?
~Unsatisfied Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied Customer: I'd give them a three out of five on communication.
GetHuman: And what about Ithrough.com's ability to quickly and effectively address your problem?
~Unsatisfied Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Ithrough.com customers?
~Unsatisfied Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Ithrough.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied Customer taken from his Ithrough.com customer service problem that occurred on November 2nd, 2017.
Ithrough.com
1.00 of 5 stars | 2 reviews
~Unsatisfied Customer's Ithrough.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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