Jet2.com: I simply got 'busy' without the opportunity to...
A Jet2.com customer review by GetHuman user ~LTS from November 24th, 2017
Background on ~LTS's case
GetHuman: ~LTS - can you tell our other Jet2.com customers when your case took place?
~LTS: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Jet2.com, and if so, how?
GetHuman: And which of these common Jet2.com customer issues best describes the reason you wanted to talk to them?
(Shows ~LTS a list of common Jet2.com problems)
~LTS: "Complaint" was why I was trying to call.
~LTS's review of Jet2.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jet2.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LTS: I simply got 'busy' without the opportunity to wait - this happened each time I tried so I have assumed they have blocked it?
GetHuman: Let's quantify your experience contacting Jet2.com. On a scale of 1 to 5, how easy is it go get help on a Jet2.com problem?
~LTS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LTS: I'd give them a one out of five on communication.
GetHuman: And what about Jet2.com's ability to quickly and effectively address your problem?
~LTS: For that I would say two out of five.
GetHuman: And finally- any advice for other Jet2.com customers?
~LTS: Call them early in the day or late. Don't forget any personal or account information you might need for Jet2.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LTS taken from his Jet2.com customer service problem that occurred on November 23rd, 2017.
Jet2.com
1.00 of 5 stars | 4 reviews
~LTS's Jet2.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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