Jet2.com: Still not managed to speak to a human at jet* t...
A Jet2.com customer review by GetHuman user ~carruthers from November 21st, 2017
Background on ~carruthers's case
GetHuman: ~carruthers - can you tell our other Jet2.com customers when your case took place?
~carruthers: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Jet2.com, and if so, how?
GetHuman: And which of these common Jet2.com customer issues best describes the reason you wanted to talk to them?
(Shows ~carruthers a list of common Jet2.com problems)
~carruthers: "Insurance claim" was why I was trying to call.
~carruthers's review of Jet2.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jet2.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carruthers: Still not managed to speak to a human at jet* to add a passenger to my booking. My daughter will be distraught if i don't get this sorted.
GetHuman: Let's quantify your experience contacting Jet2.com. On a scale of 1 to 5, how easy is it go get help on a Jet2.com problem?
~carruthers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carruthers: I'd give them a four out of five on communication.
GetHuman: And what about Jet2.com's ability to quickly and effectively address your problem?
~carruthers: For that I would say three out of five.
GetHuman: And finally- any advice for other Jet2.com customers?
~carruthers: Call them early in the day or late. Don't forget any personal or account information you might need for Jet2.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carruthers taken from his Jet2.com customer service problem that occurred on November 18th, 2017.
Jet2.com
1.00 of 5 stars | 4 reviews
~carruthers's Jet2.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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