John Varvatos: I have to say how disappointed I am with the qu...
A John Varvatos customer review by GetHuman user GetHuman-16864 from November 22nd, 2017
Background on GetHuman-16864's case
GetHuman: GetHuman-16864 - can you tell our other John Varvatos customers when your case took place?
GetHuman-16864: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to John Varvatos, and if so, how?
GetHuman: And which of these common John Varvatos customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16864 a list of common John Varvatos problems)
GetHuman-16864: "Warranty claim" was why I was trying to call.
GetHuman-16864's review of John Varvatos customer service
GetHuman: So how would you sum up your experience for GetHuman's John Varvatos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16864: I have to say how disappointed I am with the quality of these shoes. I wore All Stars through out my youth and remember them to be great basic shoes at an affordable price. After ** years I decided to get another pair. I love the look of these John Varvatos swede double zips and was very pleased when I began wearing them. They are very comfortable and keep my feet warm. However within two weeks the soul began separating from the side panels and the side panels began to fall apart. I've never had a pair of shoes do this before, let alone a pair of Converse. At $*** I was expected to get a really deluxe pair of All Stars but as it turns out these aren't even as good as the pair I paid $** bucks for back in the **'s. What happened? If this were a shoe company I had not heard of before I would suggest they get out of the shoe business.
GetHuman: Let's quantify your experience contacting John Varvatos. On a scale of 1 to 5, how easy is it go get help on a John Varvatos problem?
GetHuman-16864: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16864: I'd give them a four out of five on communication.
GetHuman: And what about John Varvatos's ability to quickly and effectively address your problem?
GetHuman-16864: For that I would say five out of five.
GetHuman: And finally- any advice for other John Varvatos customers?
GetHuman-16864: Call them early in the day or late. Don't forget any personal or account information you might need for John Varvatos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16864 taken from his John Varvatos customer service problem that occurred on November 13th, 2017.
John Varvatos
1.50 of 5 stars | 1 reviews
GetHuman-16864's John Varvatos Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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