Jumpusa.com: I had no issues with the time I had to wait, be...
A Jumpusa.com customer review by GetHuman user GetHuman-325220 from November 13th, 2017
Background on GetHuman-325220's case
GetHuman: GetHuman-325220 - can you tell our other Jumpusa.com customers when your case took place?
GetHuman-325220: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Jumpusa.com, and if so, how?
GetHuman: And which of these common Jumpusa.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-325220 a list of common Jumpusa.com problems)
GetHuman-325220: "Warranty claim" was why I was trying to call.
GetHuman-325220's review of Jumpusa.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jumpusa.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-325220: I had no issues with the time I had to wait, because it was very quick by today's standards waiting for a human to come to the telephone when dealing with other customer service representatives. My issue is the rep. didn't seem to be very caring when I asked if there was a way to actually see any Jump USA products before purchasing via e-mail ordering. The product that I was inquiring about was a leg press machine that has a ***lb. capacity. I wanted assurance that this particular machine would be heavy duty enough for my personal use. When I asked if the company had any retail outlets to visit to see the machine in person, he simply stated somewhat coldly, "no" with no further explanation. It looks like I will be looking elsewhere until I find a customer service rep. or salesperson that will spend the time with me to explain their quality of product and not make me feel like I asked a dumb question. I usually don't respond to surveys such as these, but I made an exception this t
GetHuman: Let's quantify your experience contacting Jumpusa.com. On a scale of 1 to 5, how easy is it go get help on a Jumpusa.com problem?
GetHuman-325220: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-325220: I'd give them a five out of five on communication.
GetHuman: And what about Jumpusa.com's ability to quickly and effectively address your problem?
GetHuman-325220: For that I would say two out of five.
GetHuman: And finally- any advice for other Jumpusa.com customers?
GetHuman-325220: Call them early in the day or late. Don't forget any personal or account information you might need for Jumpusa.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-325220 taken from his Jumpusa.com customer service problem that occurred on November 4th, 2017.
Jumpusa.com
3.00 of 5 stars | 1 reviews
GetHuman-325220's Jumpusa.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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