JustFab: I canceled in FEB. They then charged me for MAY...
A JustFab customer review by GetHuman user ~Melissa from November 28th, 2017
Background on ~Melissa's case
GetHuman: ~Melissa - can you tell our other JustFab customers when your case took place?
~Melissa: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to JustFab, and if so, how?
GetHuman: And which of these common JustFab customer issues best describes the reason you wanted to talk to them?
(Shows ~Melissa a list of common JustFab problems)
~Melissa: "Track an Order" was why I was trying to call.
~Melissa's review of JustFab customer service
GetHuman: So how would you sum up your experience for GetHuman's JustFab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melissa: I canceled in FEB. They then charged me for MAY, JUN, & JUL. I had to go to consumer reports to find an alt. ****-***-**** to reach them at as the chat agent gave me the same number I had called ***-***-**** (from website) that was just ** ads before it told you to hang up. SCAM ARTISTS. POOR QUALITY. Boots began falling apart the first day. A bag I ordered fell apart in the first week. I was very gentle on these items as they were new and the materials were not quality. STAY AWAY. seriously. Stay away.
GetHuman: Let's quantify your experience contacting JustFab. On a scale of 1 to 5, how easy is it go get help on a JustFab problem?
~Melissa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melissa: I'd give them a three out of five on communication.
GetHuman: And what about JustFab's ability to quickly and effectively address your problem?
~Melissa: For that I would say one out of five.
GetHuman: And finally- any advice for other JustFab customers?
~Melissa: Call them early in the day or late. Don't forget any personal or account information you might need for JustFab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melissa taken from his JustFab customer service problem that occurred on November 24th, 2017.