JustFab: If you want to cancel - DO NOT HIT *!!!!!*I cal...
A JustFab customer review by GetHuman user ~Tina from November 26th, 2017
Background on ~Tina's case
GetHuman: ~Tina - can you tell our other JustFab customers when your case took place?
~Tina: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to JustFab, and if so, how?
GetHuman: And which of these common JustFab customer issues best describes the reason you wanted to talk to them?
(Shows ~Tina a list of common JustFab problems)
~Tina: "Cancel order" was why I was trying to call.
~Tina's review of JustFab customer service
GetHuman: So how would you sum up your experience for GetHuman's JustFab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tina: If you want to cancel - DO NOT HIT *!!!!!*I called and hit "*" - to place an order and the gal was able and capable to cancel my account in less than * minutes. - Cancellation Department put me on continuous loop for over ** minutes before I called back and Hit *.
GetHuman: Let's quantify your experience contacting JustFab. On a scale of 1 to 5, how easy is it go get help on a JustFab problem?
~Tina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tina: I'd give them a one out of five on communication.
GetHuman: And what about JustFab's ability to quickly and effectively address your problem?
~Tina: For that I would say five out of five.
GetHuman: And finally- any advice for other JustFab customers?
~Tina: Call them early in the day or late. Don't forget any personal or account information you might need for JustFab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tina taken from his JustFab customer service problem that occurred on November 18th, 2017.