JustFab: My * bags that was sent to me came damaged from...

A JustFab customer review by GetHuman user ~Kelli from November 21st, 2017

Background on ~Kelli's case

GetHuman: ~Kelli - can you tell our other JustFab customers when your case took place?
~Kelli: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to JustFab, and if so, how?
~Kelli: I used the 866-337-0906 number I found for on the GetHuman JustFab customer phone number page I was on: JustFab Customer Service Phone Number
GetHuman: And which of these common JustFab customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelli a list of common JustFab problems)
~Kelli: "Complaint" was why I was trying to call.

~Kelli's review of JustFab customer service

GetHuman: So how would you sum up your experience for GetHuman's JustFab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelli: My * bags that was sent to me came damaged from the warehouse. Called them to let them know that I am returning it. The Rep told me that it got damaged in the mail. It was not damaged in the mail. The boxes were in tact and there was no damaged. I used the same box to send it back them.
GetHuman: Let's quantify your experience contacting JustFab. On a scale of 1 to 5, how easy is it go get help on a JustFab problem?
~Kelli: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelli: I'd give them a five out of five on communication.
GetHuman: And what about JustFab's ability to quickly and effectively address your problem?
~Kelli: For that I would say one out of five.
GetHuman: And finally- any advice for other JustFab customers?
~Kelli: Call them early in the day or late. Don't forget any personal or account information you might need for JustFab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelli taken from his JustFab customer service problem that occurred on November 12th, 2017.

JustFab

2.25 of 5 stars | 53 reviews

~Kelli's JustFab Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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