JustFab: They were taking ***£** each month without my k...
A JustFab customer review by GetHuman user ~Me from November 25th, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other JustFab customers when your case took place?
~Me: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to JustFab, and if so, how?
GetHuman: And which of these common JustFab customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common JustFab problems)
~Me: "Track an Order" was why I was trying to call.
~Me's review of JustFab customer service
GetHuman: So how would you sum up your experience for GetHuman's JustFab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: They were taking ***£** each month without my knowledge and when I asked for a refund I was told I could only get half back and with the rest of my money waste on clothes, shoes etc that I don't need, I was spoken to rudely and had hung up on me, I still haven't had my refund. This is shocking and disguising.
GetHuman: Let's quantify your experience contacting JustFab. On a scale of 1 to 5, how easy is it go get help on a JustFab problem?
~Me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a two out of five on communication.
GetHuman: And what about JustFab's ability to quickly and effectively address your problem?
~Me: For that I would say one out of five.
GetHuman: And finally- any advice for other JustFab customers?
~Me: Call them early in the day or late. Don't forget any personal or account information you might need for JustFab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his JustFab customer service problem that occurred on November 23rd, 2017.