Kamik: I am still on hold after ** minutes. I bought K...
A Kamik customer review by GetHuman user ~brooklyn from November 25th, 2017
Background on ~brooklyn's case
GetHuman: ~brooklyn - can you tell our other Kamik customers when your case took place?
~brooklyn: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Kamik, and if so, how?
GetHuman: And which of these common Kamik customer issues best describes the reason you wanted to talk to them?
(Shows ~brooklyn a list of common Kamik problems)
~brooklyn: "Change order" was why I was trying to call.
~brooklyn's review of Kamik customer service
GetHuman: So how would you sum up your experience for GetHuman's Kamik customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brooklyn: I am still on hold after ** minutes. I bought Kamik Rocket boots for my son and they leak! I bought them at Macy's and they are no help. The boots are just ** days old. They do not keep my son's feet dry. Still on hold - terrible customer service. Will not buy this brand again!
GetHuman: Let's quantify your experience contacting Kamik. On a scale of 1 to 5, how easy is it go get help on a Kamik problem?
~brooklyn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brooklyn: I'd give them a four out of five on communication.
GetHuman: And what about Kamik's ability to quickly and effectively address your problem?
~brooklyn: For that I would say three out of five.
GetHuman: And finally- any advice for other Kamik customers?
~brooklyn: Call them early in the day or late. Don't forget any personal or account information you might need for Kamik to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brooklyn taken from his Kamik customer service problem that occurred on November 21st, 2017.
Kamik
1.00 of 5 stars | 8 reviews
~brooklyn's Kamik Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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