Kay.com: Ripped off by Kay
A Kay.com customer review by GetHuman user GetHuman-discqui from December 1st, 2017
Background on GetHuman-discqui's case
GetHuman: GetHuman-discqui - can you tell our other Kay.com customers when your case took place?
GetHuman-discqui: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Kay.com, and if so, how?
GetHuman: And which of these common Kay.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-discqui a list of common Kay.com problems)
GetHuman-discqui: "Track order" was why I was trying to call.
GetHuman-discqui's review of Kay.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kay.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-discqui: Ripped off by Kay
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-discqui: On December * I ordered a ring for my girl for Christmas*Was told it would arrive Dec ** (this is *nd business day service for a ring ordered on Dec * ?)*Never received it*When I contacted Kay Jewelers, *( and this has been on going since Dec **,) I was told they shipped it UPS and that package was left on my front steps. I told them no package was on steps or anywhere and that I did not receive anything.*UPS confirmed with me I never received package.*Kay.com is still insisting I received package and are trying to show proof by submitting UPS tracking number but not showing package was left at front door. Kay.com is lying by trying to say I confirmed I received the package. *THIS IS A COMPLETE LIE BY THEM. Spoke to UPS yesterday Dec ** and they are aware package was never received and have an open investigation. *As Kay.com contracts with UPS to deliver packages it is between them and UPS not I the consumer who never received the package containing the ring!* *Kay.com total scam artists.
GetHuman: Let's quantify your experience contacting Kay.com. On a scale of 1 to 5, how easy is it go get help on a Kay.com problem?
GetHuman-discqui: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-discqui: I'd give them a one out of five on communication.
GetHuman: And what about Kay.com's ability to quickly and effectively address your problem?
GetHuman-discqui: For that I would say two out of five.
GetHuman: And finally- any advice for other Kay.com customers?
GetHuman-discqui: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kay.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-discqui taken from his Kay.com customer service problem that occurred on November 25th, 2017.
Kay.com
-1.00 of 5 stars | 50 reviews
GetHuman-discqui's Kay.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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