Kensington Tech Support: Needed a replacement tip & gave the rep the com...
A Kensington Tech Support customer review by GetHuman user ~common sense from November 27th, 2017
Background on ~common sense's case
GetHuman: ~common sense - can you tell our other Kensington Tech Support customers when your case took place?
~common sense: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Kensington Tech Support, and if so, how?
GetHuman: And which of these common Kensington Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~common sense a list of common Kensington Tech Support problems)
~common sense: "None of those really matches why I wanted to call Kensington Tech Support that day." was why I was trying to call.
~common sense's review of Kensington Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Kensington Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~common sense: Needed a replacement tip & gave the rep the computer & power adapter model * * times. He puts me on hold & finally comes on stating they do not have a tip for my Compaq computer! Odd since I can see the tip on their website! Bunch of Indian morons...
GetHuman: Let's quantify your experience contacting Kensington Tech Support. On a scale of 1 to 5, how easy is it go get help on a Kensington Tech Support problem?
~common sense: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~common sense: I'd give them a three out of five on communication.
GetHuman: And what about Kensington Tech Support's ability to quickly and effectively address your problem?
~common sense: For that I would say five out of five.
GetHuman: And finally- any advice for other Kensington Tech Support customers?
~common sense: Call them early in the day or late. Don't forget any personal or account information you might need for Kensington Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~common sense taken from his Kensington Tech Support customer service problem that occurred on November 20th, 2017.