Kensington Tech Support: small language barrier but worked through it. A...
A Kensington Tech Support customer review by GetHuman user GetHuman-434945 from November 23rd, 2017
Background on GetHuman-434945's case
GetHuman: GetHuman-434945 - can you tell our other Kensington Tech Support customers when your case took place?
GetHuman-434945: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Kensington Tech Support, and if so, how?
GetHuman: And which of these common Kensington Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-434945 a list of common Kensington Tech Support problems)
GetHuman-434945: "None of those really matches why I wanted to call Kensington Tech Support that day." was why I was trying to call.
GetHuman-434945's review of Kensington Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Kensington Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-434945: small language barrier but worked through it. Absolutely no wait. As soon as the I selected the proper number from the menu, cust. serv. was picking up.
GetHuman: Let's quantify your experience contacting Kensington Tech Support. On a scale of 1 to 5, how easy is it go get help on a Kensington Tech Support problem?
GetHuman-434945: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-434945: I'd give them a two out of five on communication.
GetHuman: And what about Kensington Tech Support's ability to quickly and effectively address your problem?
GetHuman-434945: For that I would say three out of five.
GetHuman: And finally- any advice for other Kensington Tech Support customers?
GetHuman-434945: Call them early in the day or late. Don't forget any personal or account information you might need for Kensington Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-434945 taken from his Kensington Tech Support customer service problem that occurred on November 16th, 2017.