Kia Motor Co: After being on hold ** minutes, recording said...
A Kia Motor Co customer review by GetHuman user ~starstruck from November 23rd, 2017
Background on ~starstruck's case
GetHuman: ~starstruck - can you tell our other Kia Motor Co customers when your case took place?
~starstruck: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Kia Motor Co, and if so, how?
GetHuman: And which of these common Kia Motor Co customer issues best describes the reason you wanted to talk to them?
(Shows ~starstruck a list of common Kia Motor Co problems)
~starstruck: "Insurance claim" was why I was trying to call.
~starstruck's review of Kia Motor Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Kia Motor Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~starstruck: After being on hold ** minutes, recording said they are busy, call back later. Tried later and still couldn't reach anyone. Not a good start to a brand new "relationship."
GetHuman: Let's quantify your experience contacting Kia Motor Co. On a scale of 1 to 5, how easy is it go get help on a Kia Motor Co problem?
~starstruck: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~starstruck: I'd give them a two out of five on communication.
GetHuman: And what about Kia Motor Co's ability to quickly and effectively address your problem?
~starstruck: For that I would say three out of five.
GetHuman: And finally- any advice for other Kia Motor Co customers?
~starstruck: Call them early in the day or late. Don't forget any personal or account information you might need for Kia Motor Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~starstruck taken from his Kia Motor Co customer service problem that occurred on November 18th, 2017.