Kindle: After ** months of excellent service my beloved...
A Kindle customer review by GetHuman user ~DisappointedKindleLover from November 22nd, 2017
Background on ~DisappointedKindleLover's case
GetHuman: ~DisappointedKindleLover - can you tell our other Kindle customers when your case took place?
~DisappointedKindleLover: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~DisappointedKindleLover a list of common Kindle problems)
~DisappointedKindleLover: "Update account information" was why I was trying to call.
~DisappointedKindleLover's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DisappointedKindleLover: After ** months of excellent service my beloved *" Kindle Fire HD is DEAD! I have not used it a lot and I have always kept it secure in a special folder bought to protect it. It's never been treated roughly nor fallen* yet, I placed it on a shelf some weeks ago. It was working GREAT when I laid it there. Then, I took it out a few days ago, to make sure it still had a charge but, to my consternation, it was DEAD!!! Figuring the battery was dead, I tried charging it. No response. I used the computer method and a wall charger unit - but to no avail. No response and no explanation. I called customer service. They tried to revive it but could not. They offered to send me a "FREE" "AMAZON" charger to try BUT they wanted to associate a CREDIT CARD with my Amazon accunt that A third party had set up for me - WITHOUT MY PERMISSION OR KNOWLEDGE - shortly after I bought my unit. VERY UNSETTLING!!!! I learned about it after the fact when the third party sent me an e-mail stating that they had not
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~DisappointedKindleLover: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DisappointedKindleLover: I'd give them a five out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~DisappointedKindleLover: For that I would say four out of five.
GetHuman: And finally- any advice for other Kindle customers?
~DisappointedKindleLover: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DisappointedKindleLover taken from his Kindle customer service problem that occurred on November 18th, 2017.