Kindle: James was absolutely wonderful and had the pati...
A Kindle customer review by GetHuman user ~80years young from November 27th, 2017
Background on ~80years young's case
GetHuman: ~80years young - can you tell our other Kindle customers when your case took place?
~80years young: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~80years young a list of common Kindle problems)
~80years young: "Repairs" was why I was trying to call.
~80years young's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~80years young: James was absolutely wonderful and had the patience to help an old lady solve the problem.*Well Done!
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~80years young: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~80years young: I'd give them a four out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~80years young: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
~80years young: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~80years young taken from his Kindle customer service problem that occurred on November 19th, 2017.