Kleargear.com: It's easier to reach Kleargear by email than by...
A Kleargear.com customer review by GetHuman user ~shopper from November 18th, 2017
Background on ~shopper's case
GetHuman: ~shopper - can you tell our other Kleargear.com customers when your case took place?
~shopper: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Kleargear.com, and if so, how?
GetHuman: And which of these common Kleargear.com customer issues best describes the reason you wanted to talk to them?
(Shows ~shopper a list of common Kleargear.com problems)
~shopper: "Returns" was why I was trying to call.
~shopper's review of Kleargear.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kleargear.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shopper: It's easier to reach Kleargear by email than by phone but they seem to answer faster in the afternoon when I call.
GetHuman: Let's quantify your experience contacting Kleargear.com. On a scale of 1 to 5, how easy is it go get help on a Kleargear.com problem?
~shopper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shopper: I'd give them a one out of five on communication.
GetHuman: And what about Kleargear.com's ability to quickly and effectively address your problem?
~shopper: For that I would say one out of five.
GetHuman: And finally- any advice for other Kleargear.com customers?
~shopper: Call them early in the day or late. Don't forget any personal or account information you might need for Kleargear.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shopper taken from his Kleargear.com customer service problem that occurred on November 13th, 2017.