Kodak: argued over phone trying to tell me it was my c...
A Kodak customer review by GetHuman user ~tee from October 29th, 2017
Background on ~tee's case
GetHuman: ~tee - can you tell our other Kodak customers when your case took place?
~tee: Sure. It was evening, on October 24th.
GetHuman: Did you reach out to Kodak, and if so, how?
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows ~tee a list of common Kodak problems)
~tee: "Track an Order" was why I was trying to contact.
~tee's review of Kodak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tee: argued over phone trying to tell me it was my compurer not camera..finally sent camera back, they sent it back said there was no problem, still never uploaded pix to my computer, sent back again and they sent back and said still no problem..i took to best buy and they confirmed it was USB cable..now lets see if they send me new cable with no charge..oh and its under warranty!!
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
~tee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tee: I'd give them a two out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
~tee: For that I would say one out of five.
GetHuman: And finally- any advice for other Kodak customers?
~tee: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tee taken from his Kodak customer service problem that occurred on October 24th, 2017.