Kohler: The call taker stated this number was only for...
A Kohler customer review by GetHuman user GetHuman-137638 from November 14th, 2017
Background on GetHuman-137638's case
GetHuman: GetHuman-137638 - can you tell our other Kohler customers when your case took place?
GetHuman-137638: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Kohler, and if so, how?
GetHuman: And which of these common Kohler customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137638 a list of common Kohler problems)
GetHuman-137638: "Complaint" was why I was trying to call.
GetHuman-137638's review of Kohler customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohler customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137638: The call taker stated this number was only for professional installers. A homeowner has to call *-***-***-****.
GetHuman: Let's quantify your experience contacting Kohler. On a scale of 1 to 5, how easy is it go get help on a Kohler problem?
GetHuman-137638: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137638: I'd give them a three out of five on communication.
GetHuman: And what about Kohler's ability to quickly and effectively address your problem?
GetHuman-137638: For that I would say two out of five.
GetHuman: And finally- any advice for other Kohler customers?
GetHuman-137638: Call them early in the day or late. Don't forget any personal or account information you might need for Kohler to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137638 taken from his Kohler customer service problem that occurred on November 10th, 2017.