LG Electronics: Starts out with a voice prompt that won't allow...
A LG Electronics customer review by GetHuman user ~LG Customer from November 24th, 2017
Background on ~LG Customer's case
GetHuman: ~LG Customer - can you tell our other LG Electronics customers when your case took place?
~LG Customer: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~LG Customer a list of common LG Electronics problems)
~LG Customer: "Warranty claim" was why I was trying to call.
~LG Customer's review of LG Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LG Customer: Starts out with a voice prompt that won't allow you to push a number button, you have to speak to it but it can't understand you and sends you to the wrong place repeatedly (I am an American with no accent, speech impediment or any other type of impairment). Once you get to someone after a long wait they can't understand or speak proper English (I would love to see them try to use the voice prompts). They are reading from a book and have no real working knowledge of the products. I was hung up on several times after they couldn't figure out the problem (we never had any harsh words) and they seemed frustrated with the language barrier. LG has terrible customer service.
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
~LG Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LG Customer: I'd give them a one out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
~LG Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
~LG Customer: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LG Customer taken from his LG Electronics customer service problem that occurred on November 15th, 2017.