I have used labcorp for years but today my just...
A LabCorp customer review by GetHuman user ~murphrose from November 14th, 2017
Background on ~murphrose's case
GetHuman: ~murphrose - can you tell our other LabCorp customers when your case took place?
~murphrose: Yes. It was evening, on November 4th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~murphrose a list of common LabCorp problems)
~murphrose: "I need my results" was why I was trying to call.
~murphrose's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~murphrose: I have used labcorp for years but today my just end that. I waited an hour and a half for blood work before I had to give up and leave. I had two offices fax over blood work and each time they said they didn't get it. I called the drs. over and over and they faxed and faxed. The lady at the counter just looked at me with a blank face and did nothing. Finally I had to leave. They called me to apologize for the fact that their fax machine was not working properly! REALLY!!! Horrible service.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~murphrose: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~murphrose: I'd give them a two out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~murphrose: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~murphrose: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~murphrose taken from his LabCorp customer service problem that occurred on November 4th, 2017.