LabCorp: There was a computer glitch problem. The lady I...
A LabCorp customer review by GetHuman user ~Mom waiting from November 27th, 2017
Background on ~Mom waiting's case
GetHuman: ~Mom waiting - can you tell our other LabCorp customers when your case took place?
~Mom waiting: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom waiting a list of common LabCorp problems)
~Mom waiting: "I need my results" was why I was trying to call.
~Mom waiting's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom waiting: There was a computer glitch problem. The lady I talked to sent it to IT and mailed me a copy of my results. Very Helpful!
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Mom waiting: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom waiting: I'd give them a four out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Mom waiting: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Mom waiting: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom waiting taken from his LabCorp customer service problem that occurred on November 18th, 2017.