Lacoste: Have spend * months calling monthly in request...
A Lacoste customer review by GetHuman user ~no idea from November 15th, 2017
Background on ~no idea's case
GetHuman: ~no idea - can you tell our other Lacoste customers when your case took place?
~no idea: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Lacoste, and if so, how?
GetHuman: And which of these common Lacoste customer issues best describes the reason you wanted to talk to them?
(Shows ~no idea a list of common Lacoste problems)
~no idea: "Returns" was why I was trying to call.
~no idea's review of Lacoste customer service
GetHuman: So how would you sum up your experience for GetHuman's Lacoste customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no idea: Have spend * months calling monthly in request of a replacement shirt - mine fell apart after three wearings. Have been told politely each month that someone will call me back - they never do. SOmeone at Lacoste customer service needs to shake things up
GetHuman: Let's quantify your experience contacting Lacoste. On a scale of 1 to 5, how easy is it go get help on a Lacoste problem?
~no idea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no idea: I'd give them a five out of five on communication.
GetHuman: And what about Lacoste's ability to quickly and effectively address your problem?
~no idea: For that I would say three out of five.
GetHuman: And finally- any advice for other Lacoste customers?
~no idea: Call them early in the day or late. Don't forget any personal or account information you might need for Lacoste to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no idea taken from his Lacoste customer service problem that occurred on November 8th, 2017.
Lacoste
3.00 of 5 stars | 4 reviews
~no idea's Lacoste Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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