Lancome: For over one month I have tried to get credit f...
A Lancome customer review by GetHuman user GetHuman-381204 from November 11th, 2017
Background on GetHuman-381204's case
GetHuman: GetHuman-381204 - can you tell our other Lancome customers when your case took place?
GetHuman-381204: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Lancome, and if so, how?
GetHuman: And which of these common Lancome customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-381204 a list of common Lancome problems)
GetHuman-381204: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-381204's review of Lancome customer service
GetHuman: So how would you sum up your experience for GetHuman's Lancome customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-381204: For over one month I have tried to get credit for items returned using their prepaid foundation label. I called company prior to return followed instructions provided. Now almost * weeks later they claim to have not received return. They also state that i should have gotten a tracking *. I was told to affix label and mail.I have filed a dispute with my credit card company.
GetHuman: Let's quantify your experience contacting Lancome. On a scale of 1 to 5, how easy is it go get help on a Lancome problem?
GetHuman-381204: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-381204: I'd give them a one out of five on communication.
GetHuman: And what about Lancome's ability to quickly and effectively address your problem?
GetHuman-381204: For that I would say two out of five.
GetHuman: And finally- any advice for other Lancome customers?
GetHuman-381204: Call them early in the day or late. Don't forget any personal or account information you might need for Lancome to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-381204 taken from his Lancome customer service problem that occurred on November 4th, 2017.
Lancome
1.00 of 5 stars | 5 reviews
GetHuman-381204's Lancome Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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