LifeScan: I called yesterday and was left on hold. *. my...
A LifeScan customer review by GetHuman user ~Randy from November 18th, 2017
Background on ~Randy's case
GetHuman: ~Randy - can you tell our other LifeScan customers when your case took place?
~Randy: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to LifeScan, and if so, how?
GetHuman: And which of these common LifeScan customer issues best describes the reason you wanted to talk to them?
(Shows ~Randy a list of common LifeScan problems)
~Randy: "Overcharge/Strange charge" was why I was trying to call.
~Randy's review of LifeScan customer service
GetHuman: So how would you sum up your experience for GetHuman's LifeScan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Randy: I called yesterday and was left on hold. *. my meter hasn't worked right for a week. the readings are off. I checked another meter which scored what I expected. *please call Randy. ***-***-****
GetHuman: Let's quantify your experience contacting LifeScan. On a scale of 1 to 5, how easy is it go get help on a LifeScan problem?
~Randy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Randy: I'd give them a two out of five on communication.
GetHuman: And what about LifeScan's ability to quickly and effectively address your problem?
~Randy: For that I would say one out of five.
GetHuman: And finally- any advice for other LifeScan customers?
~Randy: Call them early in the day or late. Don't forget any personal or account information you might need for LifeScan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Randy taken from his LifeScan customer service problem that occurred on November 11th, 2017.
LifeScan
2.00 of 5 stars | 1 reviews
~Randy's LifeScan Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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