Light In The Box: One of my consignment was lost during transit d...
A Light In The Box customer review by GetHuman user ~Hasan Feroze from November 13th, 2017
Background on ~Hasan Feroze's case
GetHuman: ~Hasan Feroze - can you tell our other Light In The Box customers when your case took place?
~Hasan Feroze: Yes I can. It was morning, on November 4th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Hasan Feroze a list of common Light In The Box problems)
~Hasan Feroze: "Warranty claim" was why I was trying to contact.
~Hasan Feroze's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hasan Feroze: One of my consignment was lost during transit due to my local customs and post office negligence. I reported the issue to customer services and they were too prompt and quick in response. Although it was not their fault but they reshipped the consignment which i got few days back. What else a customer want!!!
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Hasan Feroze: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hasan Feroze: I'd give them a two out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Hasan Feroze: For that I would say three out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Hasan Feroze: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hasan Feroze taken from his Light In The Box customer service problem that occurred on November 4th, 2017.