Light In The Box: terrible auto reply . cannot track my order...
A Light In The Box customer review by GetHuman user ~elentouf from November 13th, 2017
Background on ~elentouf's case
GetHuman: ~elentouf - can you tell our other Light In The Box customers when your case took place?
~elentouf: Yeah. It was evening, on November 4th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~elentouf a list of common Light In The Box problems)
~elentouf: "Account access" was why I was trying to contact.
~elentouf's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elentouf: terrible auto reply . cannot track my order. ** days since my order was received, ** since it was shipped and still nothing
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~elentouf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elentouf: I'd give them a three out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~elentouf: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~elentouf: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elentouf taken from his Light In The Box customer service problem that occurred on November 4th, 2017.