Line2: The worst tech*customer support I have seen for...
A Line2 customer review by GetHuman user ~NoneOfYourBusiness from November 19th, 2017
Background on ~NoneOfYourBusiness's case
GetHuman: ~NoneOfYourBusiness - can you tell our other Line2 customers when your case took place?
~NoneOfYourBusiness: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Line2, and if so, how?
GetHuman: And which of these common Line2 customer issues best describes the reason you wanted to talk to them?
(Shows ~NoneOfYourBusiness a list of common Line2 problems)
~NoneOfYourBusiness: "Complaint" was why I was trying to call.
~NoneOfYourBusiness's review of Line2 customer service
GetHuman: So how would you sum up your experience for GetHuman's Line2 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NoneOfYourBusiness: The worst tech*customer support I have seen for this company that started out as customer*service centric...just like any other company...as they get bigger and bloated they get lazy and lazier...service ***** and the technology is flakey and unreliable
GetHuman: Let's quantify your experience contacting Line2. On a scale of 1 to 5, how easy is it go get help on a Line2 problem?
~NoneOfYourBusiness: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NoneOfYourBusiness: I'd give them a one out of five on communication.
GetHuman: And what about Line2's ability to quickly and effectively address your problem?
~NoneOfYourBusiness: For that I would say two out of five.
GetHuman: And finally- any advice for other Line2 customers?
~NoneOfYourBusiness: Call them early in the day or late. Don't forget any personal or account information you might need for Line2 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NoneOfYourBusiness taken from his Line2 customer service problem that occurred on November 17th, 2017.