Linksys: I bought a BRAND NEW wireless router and it wip...
A Linksys customer review by GetHuman user ~Bart Simpson from November 8th, 2017
Background on ~Bart Simpson's case
GetHuman: ~Bart Simpson - can you tell our other Linksys customers when your case took place?
~Bart Simpson: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Linksys, and if so, how?
GetHuman: And which of these common Linksys customer issues best describes the reason you wanted to talk to them?
(Shows ~Bart Simpson a list of common Linksys problems)
~Bart Simpson: "Cancel service" was why I was trying to call.
~Bart Simpson's review of Linksys customer service
GetHuman: So how would you sum up your experience for GetHuman's Linksys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bart Simpson: I bought a BRAND NEW wireless router and it wiped out all my IP addresses. They said it was an ISP issue, My ISP said it was a router issue (which it was'nt). I conference them BOTH in and let THEM fight it out. And naturally, the tech couldn't speak English all that well and actually had the GALL to tell me it's not HER problem. and or the record, I bought nothing but Linksys products for years. NOT ANYMORE. I went with a different company, AFTER I wrote the CEO personally expressing my severe displeasure over the lack of knowledgeable service and the "hosing and closing" mentality JUST to keep their call times short. so GRATZ Linksys, you lost a loyal customer.
GetHuman: Let's quantify your experience contacting Linksys. On a scale of 1 to 5, how easy is it go get help on a Linksys problem?
~Bart Simpson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bart Simpson: I'd give them a one out of five on communication.
GetHuman: And what about Linksys's ability to quickly and effectively address your problem?
~Bart Simpson: For that I would say one out of five.
GetHuman: And finally- any advice for other Linksys customers?
~Bart Simpson: Call them early in the day or late. Don't forget any personal or account information you might need for Linksys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bart Simpson taken from his Linksys customer service problem that occurred on November 4th, 2017.