Lord & Taylor Credit Card: I called wanting to cancel my credit card. Once...

A Lord & Taylor Credit Card customer review by GetHuman user ~Anonymous from November 21st, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Lord & Taylor Credit Card customers when your case took place?
~Anonymous: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Lord & Taylor Credit Card, and if so, how?
~Anonymous: I used the 650-747-8331 number I found for on the GetHuman Lord & Taylor Credit Card customer phone number page I was on: Lord & Taylor Credit Card Customer Service Phone Number
GetHuman: And which of these common Lord & Taylor Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Lord & Taylor Credit Card problems)
~Anonymous: "Lower my rate" was why I was trying to call.

~Anonymous's review of Lord & Taylor Credit Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Lord & Taylor Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I called wanting to cancel my credit card. Once they found my card in their system, they were able to cancel it just like that!
GetHuman: Let's quantify your experience contacting Lord & Taylor Credit Card. On a scale of 1 to 5, how easy is it go get help on a Lord & Taylor Credit Card problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Lord & Taylor Credit Card's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Lord & Taylor Credit Card customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Lord & Taylor Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Lord & Taylor Credit Card customer service problem that occurred on November 14th, 2017.

Lord & Taylor Credit Card

3.67 of 5 stars | 19 reviews

~Anonymous's Lord & Taylor Credit Card Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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